Frequently Asked Questions

Store Information

Can I speak with a skincare expert before purchasing?

Absolutely. Our knowledgeable skincare specialists are here to provide personalized recommendations tailored to your skin’s needs.You can reach us via email, phone, or live chat for expert guidance before making your purchase.

Where is NAVA BEAUTY located?

Our boutique is located at 347 Great Neck Road, Great Neck, New York 11021. Shop with us online or visit our in-store boutique for a luxurious, personalized beauty experience.

How long has NAVA BEAUTY been in business?

We’ve proudly served the Great Neck community and surrounding neighborhoods for over 10 years, offering a curated selection of luxury beauty, fashion, and home goods.

How do you choose which brands to carry?

Each brand and product in our collection is personally selected by our founder, based on quality, performance, innovation, and freshness.We partner exclusively with trusted luxury brands to ensure every product meets the NAVA standard of excellence.

How do I get notified about new arrivals and promotions?

Join our email list to receive exclusive updates on new launches, limited-time offers, and curated beauty tips from our founder.

Do you host a sales event in-store?

Yes! We host an exclusive in-store sales event every Friday, featuring special discounts, highlighted brands, and savings you won’t find online.Stop by and experience a one-of-a-kind shopping event with NAVA BEAUTY.

Account Information

How do I create an account or log in to my existing account?

Click here.You’ll be prompted to log in with your existing credentials or register for a new NAVA BEAUTY account.

I forgot my password. Can you help?

Of course! On the login page, simply enter the email address associated with your account. You’ll receive a one-time login code by email within 10 minutes — just enter that code on the site to access your account. No password needed!

If you don’t see the email, please check your SPAM or Junk folder.

Need more help? Our customer support team is available at support@navabeautystore.com or call our boutique at 516-321-9944, or text us after hours at 909-686-0911.

Is my information secure on the NAVA BEAUTY website?

Absolutely. We take your privacy and security seriously. NAVA BEAUTY STORE does not sell, rent, or share your personal information with third parties.For more details, please see our Privacy Policy.

Product Information

Are the products on Navabeautystore.com the same as those available in retail stores?

Yes! With NAVA BEAUTY, you’ll receive the exact same brand-name products found in leading retail stores—backed by our 100% Satisfaction Guarantee.

Are your products authentic?

Absolutely. NAVA BEAUTY is an authorized retailer for every brand we carry. Each product is 100% authentic and sourced directly from the brand or its official distributors.

How fresh are the products I buy from NAVA BEAUTY?

We guarantee that every item you receive from NAVA BEAUTY has at least 12 months of freshness and shelf life remaining at the time of delivery—so you can shop with confidence knowing your products are always safe, effective, and ready to use.

Do you offer samples or gifts with purchase?

Yes! We often include complimentary samples or exclusive gifts with qualifying purchases. Subscribe to our email list to stay updated on new arrivals and special offers.

I didn’t find the product I’m looking for. Will you have it soon?

We’re constantly expanding our collection and love hearing from our customers! Click here to let us know which product you’re looking for, and we’ll email you as soon as it’s back in stock.

Promotions

How do Nava Reward Points work?

It’s simple! When you create an Nava beauty It’s simple! When you create a NAVA BEAUTY account, you’ll earn 5 ePoints for every $1 spent on eligible purchases.

Once you’ve accumulated enough ePoints, you can redeem them for exclusive rewards and savings through our Rewards page.

For more details, please visit our Reward Program page to learn how to earn, track, and redeem your points.

Why isn’t my coupon code working?

Coupon codes may fail for a few common reasons. Please check:

Expiration date: Make sure the code hasn’t expired.
Eligibility: Some codes apply only to select items/brands, require a minimum purchase, or exclude sale/sets.
No stacking: Most codes can’t be combined with other promotions or rewards.
Spelling & format: Enter the code exactly as shown (no spaces or typos).
One-time use: Certain codes are limited to one use per customer or per order.

Still not working? Our Customer Care team is happy to help at support@navabeautystore.comor call our boutique at 516-321-9944, or text us after hours at 909-686-0911

What is a NAVA BEAUTY Promotional eGift Card?

A Promotional eGift Card (“Promo eGC”) is a complimentary credit issued as part of select offers. It has no cash value and is valid only for future product purchases.

Key terms

· Returns & Voids: If a return label is initiated for the original order that qualified for the Promo eGC, the Promo eGC will be voided.

· If already used: If the Promo eGC has been redeemed and you initiate a return on the qualifying order, your return request may be denied.

· Fraud/Misuse: NAVA BEAUTY reserves the right to limit or deny returns we believe involve fraud, abuse, or misuse of our promotions or return policy.

· Exclusions: Promo eGCs cannot be used to purchase gift cards and apply only to future product purchases.

Payments

Which payment methods are accepted by NAVA BEAUTY?

We accept Mastercard, Visa, American Express, Discover, PayPal, Venmo, Shop Pay, NihaoPay, and most debit cards.

When will you process my payment?

Payments are automatically captured at checkout once your order is placed.

I’m having trouble processing my payment. What should I do?

If you receive an error while checking out, please try the following:

Verify your details: Ensure the billing address, ZIP code, and CVV/security code match your card on file.
If the issue persists, contact your card-issuing bank or financial institution for assistance.

If you still need help, our team is happy to assist at support@navabeautystore.com.

Order Status

How do I check my order status?

Log in to your NAVA BEAUTY account and click Orders.

Note: Guest checkout orders won’t appear in your account.

Do you offer Auto-Replenish?

Yes. Select Auto-Replenish on eligible products before adding to cart. Choose a schedule (every 1–4 months).

Manage anytime in My Account → Subscriptions.

Can I change or cancel my Auto-Replenish?

Log in → My Account → Subscriptions to modify or cancel.

Cancelling stops future shipments but won’t cancel a renewal that already processed. Contact Customer Care for help.

I forgot about my subscription—what now

Auto-Replenish authorizes recurring shipments at your chosen frequency. You can cancel future orders in Subscriptions page.

For returns or assistance, contact Customer Care.

Can I cancel or modify my order?

You can edit your cart before placing the order. After checkout, orders can’t be changed or cancelled. You may still return items within our return window for a refund or store credit.

Need help? Email support@navabeautystore.com

Shipping

Where do you ship from?

All orders ship from our boutique at 347 Great Neck Road, Great Neck, NY 11021.

Why did I receive multiple shipments?

To get your items to you as quickly as possible, we may ship in multiple packages as products become available. Your Order History in your account will show tracking details for each shipment.

Can I change the shipping address after I’ve placed an order?

If you need to update your shipping address, email support@navabeautystore.com with your order number and the new address. We’ll do our best to make the change before fulfillment, but changes aren’t guaranteed once an order is processing or shipped.
If an incorrect address was entered and the package has shipped, please contact the carrier directly to request a package intercept/return to sender or forwarding. We are not responsible for orders delivered to an address provided incorrectly at checkout.

For more details, visit our Shipping & Delivery page.

Delivery Problems

My item arrived damaged — what should I do?

Please contact Customer Care within 7 days of delivery. Include:

A brief description of the issue
Photos of the damaged item and product packaging
Photos of any damage to the shipping box (if applicable)
A photo of the shipping label

Email: support@navabeautystore.com

I returned an item—how do I know you received it?

Once we receive and process your return, you’ll get an email confirmation.
Questions? Email support@navabeautystore.com.

Tracking says “Delivered,” but I didn’t receive my order

1. Check with household members, neighbors, or your local carrier.

2. Allow additional business days—carrier scans can be early.

3.If still missing, contact Customer Care within 7 days of the scanned delivery date so we can start a carrier investigation.

Insurance & investigations:

· All packages include $100 shipping insurance.

· We’ll open a claim with USPS/UPS/FedEx on your behalf.

· Carrier investigations typically take 10–14 days.

· The carrier may require official documentation.

·Outcomes depend on the carrier’s final determination; in some cases, a resolution may not be possible.

How do I start a return?

Log in to your NAVA account, find your recent order, and select “Return.”

· Once received, returns are processed in 3–5 business days.

· Refunds usually appear within 5 business days after processing.

· If it’s been 10 business days since your refund confirmation and funds haven’t posted, contact Customer Service.

Limitations

We reserve the right to limit returns/refunds if:

· The product is more than slightly used (please don’t return half-full or empty bottles).

· We suspect misuse, excessive returns, or fraud.

· The product was not purchased from NAVA BEAUTY.

· The product is not returned in its original packaging.

· The purchase was made by receiving or redeeming a NAVA Beauty Promotional eGift Card.

For full details, visit our Return & Exchange page.